![]() ![]() To return your product, you should mail your product to:Ĩ222 S 48th St., Suite 265, Phoenix AZ 85044, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be emailed to you. If you’ve done all of this and you still have not received your refund yet, please contact us at the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. ![]() Any item that is returned more than 30 days after delivery ![]() Any item not in its original condition, is damaged or missing parts for reasons not due to our error ![]() There are certain situations where only partial refunds are granted: To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will not accept refunds because you, the customer, were changed import taxes or duties in your country.Our policy lasts 30 days. Again we usually can send the items, so this does not happen, but if it does, we are not responsible for any import taxes or duties. We try our best to ship the items so that taxes and duties are covered, but if not, you, the customer, are reliable for all taxes and duties for your own country. Once your order is placed and shipped, we will email you the tracking number along with how to use the number. Or shoot us a message on our Facebook page here: Theblockarmy If you have any issues at all, please feel free to contact us via email at contact theblockarmy com Most of the couriers we use are FedEx, UPS, UPS express, DHL, and a few others. So you are looking at a 1-5 day wait before you receive your tracking number. When the order is shipped, you will receive your tracking number and where to track it. Things are changing daily lately in our world, so this is the best way to do it. They determine this on a day-to-day basis. Then the order gets sent to our distribution center, where they determine the best shipper to ship your order through. When you submit an order, it takes between 1-5 days to get processed and ready to ship. Sometimes things just get hung up at random, and again this is due to customs, not us. There is nothing we can do further to stop this. Again with covid and other logistics issues due to covid, orders can be up to 30 days (this is not common). Some orders may take longer, but we see a 7-20 day average after the order has been shipped and a few that may be longer due to a hang-up at customs.įor other countries such as Canada, we see around a 15-20 day received rate. Most of our items will be delivered in 7-20 days for orders in the USA. We want to make this as open and transparent as possible. All orders are shipped 100% Free worldwide With Tracking and Insured. ![]()
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